Conversations
Reply to customers and keep your shared inbox organized.
- Snooze conversations and set remindersTemporarily defer shared work or create a personal follow-up without losing track of the conversation.
- Search, filter, and save conversation viewsFind the right conversations, combine filters, and save frequently used queues as reusable views.
- Create and use canned responsesSave reusable answers with shortcuts so teammates can respond faster while still personalizing each reply.
- Assign and organize conversationsUse assignees, statuses, priorities, labels, categories, filters, reminders, and snoozing to keep work clear.
- Work with customer conversationsOpen a conversation in Threads, review its context, reply to the customer, and resolve it when the work is complete.