Inbox & organization
Find, assign, and keep track of customer conversations.
- Assign and organize conversationsChoose clear ownership, status, priority, and classification, and find work after its properties change.
- Follow conversations and manage unread workManage followers, personal unread markers, mentions, and reminders, including the current scope of Mark all read.
- Search, filter, and save conversation viewsFind conversations by subject or customer, combine queue filters, and understand what saved views retain.