Help Center
Protodesk
Elevate your support. Automate the routine.
Browse topics
- Getting startedSet up Protodesk and confidently handle your first customer conversation.3 articles
- ConversationsReply to customers and keep your shared inbox organized.12 articles
- ChannelsConnect and manage your customer support channels.9 articles
- Evelin AIBuild trusted knowledge and use AI assistance with clear human oversight.13 articles
- IntegrationsConnect external tools and manage their access and workflows.4 articles
- Help CenterCreate, organize, publish, and distribute customer-facing documentation.9 articles
- Workspace & administrationManage teammates, permissions, teams, and conversation routing.11 articles
- Billing & usageUnderstand plans, credits, and workspace usage.6 articles
- DevelopersConnect internal tools safely with the Protodesk Platform API.9 articles
Featured articles
- Add knowledge sources for EvelinMake published Help Center articles and connected public websites available for Evelin's answers.
- Use Evelin to prepare customer repliesPrepare, improve, and translate customer replies with Evelin, then review the final text before sending.
- Install Live Chat on your websiteConfigure a Chat App, allow exact website origins, install the launcher, and troubleshoot access and current reply-delivery limits.
- Work with customer conversationsRead Threads, send supported email replies, leave internal notes, and distinguish test threads from real delivery.
- Set up your support emailConnect your support address, verify forwarding and sending DNS, and distinguish real email tests from test threads.
- Create and publish a Help Center articleCreate a draft, preview and publish it, or submit a revision for review without changing the live answer.