Help Center
Protodesk
Elevate your support. Automate the routine.
Browse topics
- Getting startedSet up Protodesk and confidently handle your first customer conversation.2 articles
- ConversationsReply to customers and keep your shared inbox organized.5 articles
- EmailConnect support addresses, verify delivery, and control email notifications.7 articles
- Knowledge and AIBuild trusted knowledge and use AI assistance with clear human oversight.8 articles
- Help CenterCreate, organize, publish, and distribute customer-facing documentation.3 articles
- Live ChatConfigure, install, and test the Protodesk chat widget on your website.3 articles
- Workspace managementManage teammates, permissions, teams, and conversation routing.3 articles
- DevelopersConnect internal tools safely with the Protodesk Platform API.1 article
Featured articles
- Use Protodesk AssistConfigure Assist and review grounded reply suggestions, writing tools, translations, follow-ups, and ticket context.
- Set up your support emailForward customer email into Threads, verify your sending domain, and test inbound and outbound delivery.
- Install Live Chat on your websiteCreate a Chat App, allow your website, copy the installer, and verify that the Protodesk launcher appears correctly.
- Create and publish a Help Center articleCreate a clear customer-facing article, organize it in a collection, preview it, and publish it when ready.
- Add knowledge to ProtodeskCreate or import trusted knowledge that your team and Protodesk AI can use when answering customers.
- Work with customer conversationsOpen a conversation in Threads, review its context, reply to the customer, and resolve it when the work is complete.