Knowledge and AI
Build trusted knowledge and use AI assistance with clear human oversight.
- Configure AI automationCreate a versioned workflow, review its scope and credit budget, and activate it deliberately.
- Use Protodesk AssistConfigure Assist and review grounded reply suggestions, writing tools, translations, follow-ups, and ticket context.
- Understand AI creditsReview your shared workspace balance, see where credits were used, and keep AI usage predictable.
- Review Knowledge coverage gapsFind customer questions that could not be grounded safely and turn repeated gaps into better knowledge.
- Import website content into KnowledgeConnect a website source, review the pages Protodesk imports, and publish only trusted content.
- Use AI assistance responsiblyReview AI suggestions, verify them against trusted sources, and keep a teammate in control of customer-facing replies.
- Test your knowledge baseAsk a realistic customer question and review the answer, evidence, and readiness signals before relying on your knowledge.
- Add knowledge to ProtodeskCreate or import trusted knowledge that your team and Protodesk AI can use when answering customers.