Replies & collaboration

Prepare replies, share information, and collaborate with teammates.

Create and use canned responsesCreate reusable templates, insert supported customer variables, and review personalized text before sending.
Schedule, cancel, or undo a replyUnderstand email scheduling, timezone and channel limits, and the current limits of cancellation, Undo, and Retry.
Format replies, attach files, and share help linksFormat customer replies, attach files, insert public Help Center links, and mention teammates in internal notes.