Connect support addresses, verify delivery, and control email notifications.
- Configure notification deliveryChoose notification channels by category, set quiet hours, and schedule your daily digest.
- Manage your Protodesk email preferencesChoose which product, billing, team, operational, digest, and promotional emails you receive from Protodesk.
- Test and troubleshoot email deliveryCheck both directions of your email connection and diagnose forwarding, DNS, bounce, and delivery problems.
- Add alternate email and BCC addressesRoute additional same-domain support addresses into one workspace and copy outbound replies for record-keeping.
- Verify your email sending domainAdd the DNS records shown by Protodesk and confirm that replies can be sent from your support domain.
- Forward email to ProtodeskRoute messages from your customer-facing support address into Threads and verify the forwarding path.
- Set up your support emailForward customer email into Threads, verify your sending domain, and test inbound and outbound delivery.