What is Protodesk?
Bring customer conversations, public help articles, and Evelin AI together in one support workspace.
Updated
Protodesk brings customer conversations, a public Help Center, and Evelin AI into one support workspace.
What you can do
- Read and reply to customers in Threads.
- Connect email and Live Chat so your team can handle support in one place.
- Publish answers to common questions in your Help Center.
- Give Evelin trusted knowledge from published Help Center articles and connected websites.
- Use Evelin to prepare replies and help with support work, where AI is enabled for your workspace.
Find your way around
Threads is your shared inbox. Browse helps you find customer and workspace records. Evelin AI contains AI settings, knowledge sources, integrations, and testing tools. Help Center is where you write and organize public articles. Settings contains workspace and channel configuration.
Get started
- Review your workspace details in Settings.
- Invite the teammates who will answer customers.
- Connect your support email or install Live Chat.
- Publish a few accurate Help Center articles for common questions.
- Send a test message and reply from Threads.
You can handle customer conversations manually without using AI. Start with a clear support workflow, then add knowledge and assistance as your team needs them.
Related articles
- Set up your first Protodesk workspaceConnect support email, invite a teammate, handle a first conversation, and add public help and optional Evelin workflows.
- Navigate your Protodesk workspaceFind Threads, Evelin AI, Help Center articles, and workspace settings in the current navigation.
- Add knowledge sources for EvelinMake published Help Center articles and connected public websites available for Evelin's answers.
- Use Evelin to prepare customer repliesPrepare, improve, and translate customer replies with Evelin, then review the final text before sending.
- Install Live Chat on your websiteConfigure a Chat App, allow exact website origins, install the launcher, and troubleshoot access and current reply-delivery limits.