Snooze conversations and set reminders

Snoozing and reminders both defer attention, but they affect different people. Snooze a conversation when the shared team queue should hide it temporarily. Set a reminder when only you need a personal prompt.

Snooze a conversation

1. Open a conversation in Threads.
2. Open the conversation actions menu.
3. Select Snooze.
4. Choose a future date and time and confirm.

The conversation is temporarily removed from active work and returns at the selected time. Teammates can identify snoozed work with the Snoozed filter.

To change the return time, open the actions menu and select Edit snooze. You can also unsnooze the conversation when it should return immediately.

Set a personal reminder

1. Open the conversation actions menu.
2. Select Remind me later.
3. Choose a future date and time and confirm.

The reminder belongs to you and does not change the conversation's shared state. Use the Reminders filter in Threads to review conversations with your reminders.

If a reminder already exists, the action changes to Edit reminder. You can update or clear it from the same dialog.

Choose the right action

Situation	Action
The entire team should wait for a customer or event	Snooze
You personally need to check back while the conversation remains visible	Reminder
Another teammate owns the next action	Assign the conversation instead
The work is finished	Resolve the conversation

[!NOTE]
A reminder is not a substitute for assignment. Keep the conversation assigned to the person responsible for the next customer-facing action.