Understand AI credits
Check your shared workspace balance, review action estimates, and follow actual AI usage.
Updated
AI credits measure AI-powered work in your Protodesk workspace. Teammates share the workspace balance. Reading conversations and writing manual replies do not consume AI credits.
Check your balance
Open Evelin AI → Usage to review your available balance, usage, and credit transactions. Use Settings → Billing for your workspace's plan and available billing options.
Use the estimate displayed for the action you are about to run. Different AI workflows can have different costs; do not assume that every request or every suggested reply has the same price. Actual usage is shown in the product's usage records.
If credits run out
Metered AI work may be unavailable until your workspace has enough credits. Your team can continue using Threads and manual replies. Check your balance and the available purchase or plan options before repeatedly retrying an AI request.
Keep usage predictable
- Check Usage regularly.
- Make sure knowledge sources are ready before repeating tests.
- Use Playground with a few representative questions to find documentation problems.
- Review automation scope and budgets before activation.
- Compare unexpected usage with the work shown in Monitor.
Billing permissions and available purchase options depend on your workspace. Use the live Usage and Billing screens for current balances, allocations, and prices rather than an old copied price list.
Related articles
- Buy credits and understand your balance and usageRead monthly, bonus, and purchased balances; check recent spending; and understand credit purchases and failed-run deductions.
- Understand trials, seats, and workspace limitsUnderstand trial expiry, member seats, usage counters, and why a credit top-up does not change workspace access or plan limits.
- Choose a plan and manage billing detailsReview billing cycles, understand what confirming a plan change does, and find the right way to manage your workspace's billing details.
- Cancel or resume a subscriptionUnderstand owner-only cancellation, pending cancellation and resumption, and the current limitations around dates and post-expiry access.
- Find invoices and troubleshoot billingLocate provider billing records, respond to payment warnings, and give support the right information without sharing payment secrets.